What Our Clients Have Observed
Businesses across Singapore share their experience working with Padang Partners on contract preparation and review.
Back to HomeFrom the Clients Themselves
Wei Liang Tan
Director, Logistics SME · Singapore
We needed a supply agreement drafted for a new distribution arrangement. Padang Partners took the time to understand the actual commercial arrangement before writing a single clause. The final document was clear and addressed the key points we had not even thought to raise. We have since used them for two more contracts.
February 2026
Priya Jayaratnam
Co-Founder, Technology Startup · Singapore
We were in early discussions with a potential partner and needed a mutual NDA quickly. Padang Partners delivered a well-structured document within three days. What I appreciated was that they flagged one definition in our draft brief that would have left a significant gap — a detail I would not have noticed until it became a problem.
January 2026
Marcus Chua
Operations Manager, Retail Group · Singapore
We engaged Padang Partners to prepare an SLA for our cloud hosting provider. The walkthrough session was particularly useful — the team walked us through each performance metric and explained what the penalty mechanism would look like in practice. It clarified a few points we had not fully worked through. The document itself is well-structured and something our vendor understood without difficulty.
January 2026
Siti Norzahra
Principal Consultant, Advisory Firm · Singapore
As an independent consultant, I needed a proper consultancy agreement to use with my clients. I had been operating with informal arrangements for too long. Padang Partners drafted something that felt appropriate to the nature of my work — not a generic template — and was priced at a level that made sense for a solo practitioner. I now use it as the basis for every new engagement.
February 2026
Henry Kwek
Finance Director, Manufacturing Co. · Singapore
We used Padang Partners to review a joint venture agreement that the other party had prepared. The review identified several provisions that could have created unintended liability for us, and the team explained each of them clearly so we could go back to negotiate with a clear picture of the issues. The fee was fixed and known before we started, which helped with budgeting.
January 2026
Anya Lim
Procurement Lead, Healthcare Distributor · Singapore
We had a vendor SLA that had grown outdated and needed to be renegotiated. Padang Partners prepared a new version that properly reflected our current operational requirements, including updated escalation procedures we had been running informally. The turnaround fit the timeline we needed, and the document landed well with our vendor.
March 2026
Engagements in Practice
Supply Agreement for Distribution Expansion
Challenge
A Singapore-based food distributor was expanding into a new regional arrangement and needed a supply agreement that correctly allocated risk between the two parties.
Solution
Padang Partners conducted a scoping session to map the commercial arrangement, drafted a supply agreement with clear liability and payment provisions, and completed two rounds of revisions.
Result
Agreement executed within ten working days. The client reported that the clarity of the payment terms avoided two points of contention that had arisen in earlier informal arrangements.
Service: Commercial Contract · Duration: 10 days
NDA Framework for Technology Transfer Discussions
Challenge
A technology company needed a mutual NDA before entering discussions with a potential regional partner. The standard template they held was too broad and unclear on return obligations.
Solution
A mutual NDA was drafted with a precisely defined scope of confidential information, tailored carve-outs for existing disclosures, and specific provisions on document return and destruction.
Result
Agreement finalised in four working days and signed before the client's scheduled meeting. The counterparty accepted the draft with only one minor revision.
Service: NDA Drafting · Duration: 4 days
SLA Renegotiation with IT Service Provider
Challenge
An organisation's existing SLA with its managed IT provider was several years old and did not reflect current performance expectations. There was no clear escalation or credit mechanism.
Solution
Padang Partners drafted a new SLA aligned to current uptime requirements, introduced a structured escalation framework, and included the walkthrough session to ensure the client's team understood each provision.
Result
New SLA executed after two rounds of vendor negotiation. The client reported that the escalation framework resolved an outstanding dispute about downtime reporting within the first month of operation.
Service: SLA Preparation · Duration: 8 days
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